QuestionPoint

System Requirements

Supported Browsers for Patrons

  • Microsoft Internet Explorer Version 7 and higher
  • Firefox version 3.5 and higher
  • Google Chrome version 10 and higher
  • Apple Safari version 4 and higher (both Mac and Windows versions)

Supported Browsers for Librarians

All browsers used by librarians for QuestionPoint Chat must have Adobe Flash Player: Version 9.0.124.0 or higher installed regardless of version.

  • Microsoft Internet Explorer Version 7 and higher
  • Firefox version 3.5 and higher
  • Google Chrome version 10 and higher
  • Apple Safari version 4 and higher (both Mac and Windows versions)

Chat librarians using co-browse

  • Microsoft Windows (XP, Vista or Windows 7) ONLY
  • Microsoft Internet Explorer Version 7 and higher ONLY
  • A high speed connection to the internet
  • Adobe Flash Player: Version 9.0.124.0 or higher
  • A Java Virtual Machine up to Version 6 Update 7. Version 6 Update 10 or higher are not supported

Patrons using co-browse

  • Microsoft Windows (XP, Vista or Windows 7) ONLY
  • Microsoft Internet Explorer Version 7 and higher ONLY
  • A Java Virtual Machine
  • A connection to the internet (the faster the connection the better the experience)

Qwidget Mobile Browser Support

Company Browser Name OS Name Devices Support
Apple Safari iOS 5.1, 4.2.1 iPod Touch (all generations), iPhone (all generations), iPad (all generations) Full Support
Google Android Default (third party Android browsers have not been tested) 2 (Froyo), 2.3 (Gingerbread), 3 (Honeycomb), 4 (Ice Cream Sandwich) Various Limited Support
Research in Motion (RIM) Blackberry Blackberry 7.0 Various Limited Support
Microsoft Internet Explorer for Windows Phone Windows Phone 7.5 Various Not supported
Amazon Slik Kindle Fire Version 6.2.1 Kindle Fire Not supported
Amazon Kindle Basic Web  Kindle Kindle version 3 and 4, Kindle Touch Not supported
Palm / HP WebOS Standard Browser WebOS 3.0.5 Various Not supported
Symbian Nokia Browser for Symbian Symbian Various Not tested at this time

Key:

Full Support - The Qwidget works as expected.

Limited Support - There are minor issues with the qwidget on devices running this OS.

Not Supported - There are major issues with the qwidget on devices running this OS.