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Documentation

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Documentation for librarians

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Title Scope Type Updated
Flash chat (PDF) [English | Español | Français | Português] Aid for using QuestionPoint Flash chat and co-browse Quick reference 2008-11-24
IM and Transfer in Chat (PDF) [English | Español | Français]

How to use chat to view a list of monitoring librarians, instant message (IM) with another monitoring librarian, and transfer an active session to another monitoring librarian

Booklet 2009-01-28
Chat followup and referral (PDF) [English | Español | Français] How to follow up on QuestionPoint Flash chat sessions with patrons Booklet 2007-08-09
QuestionPoint chat (PDF) Guide to using QuestionPoint Flash chat.
Note: This guide is based on the pilot version of Flash chat which was available before the official release of Flash chat in February 2006.
Booklet 2007-04-06
Guide to IE browser setup (PDF) [English | Français] How to configure Internet Explorer 7, 8 and 9 for using QuestionPoint chat Booklet 2012-05-12
System requirements System requirements for using QuestionPoint Flash chat Web page 2007-01-19
QuestionPoint overview (PDF) [English | Français] Description of key QuestionPoint concepts, features and tools Booklet 2009-02-16
Start up your QuestionPoint account (PDF) How to log on to the QuestionPoint system, change your account's password, view and change your account's settings Booklet 2006-10-10
Ask a Librarian (Ask) and Knowledge Base modules How to use the Ask and KB modules Online help 2008-03-02
Flash chat How to use Flash chat Online help 2008-11-21
Home module and My QuestionPoint page How to use the QuestionPoint Home module and the My QuestionPoint page Online help 2008-03-02
Patron accounts: help for library patrons Online help for QuestionPoint patron accounts Online help 2008-11-21
Chat: help for library patrons Online help for patrons using Chat Online help 2008-03-02
Qwidget: help for library patrons Online help for patrons using the Qwidget Online help 2008-03-02

Documentation for administrators

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Title Scope Type Updated
Reports Quick Reference (PDF) Explains differences between Administration and Ask reports; defines the basic purpose and content of each Administration and Ask report; how to run and interpret an Institution Report and a General Ask report; answers the top frequently asked questions about reports Quick reference 2008-03-04
Review Your Transcripts Offline (PDF) Aid for requesting data in the Ask a Librarian (Ask) module that you can use to review transcripts and questions offline Quick reference 2012-02-21
Review Your Form Field Data (PDF) Aid for reviewing form field data from your intake forms Quick reference 2012-02-21
General Review of Your Transcripts (PDF) Aid for reviewing transcripts in the Ask a Librarian module Quick reference 2012-02-21
Reports (PDF) [English | Español | Français] Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page Quick reference 2011-08-19
Glossary for statistical reports (PDF) Definitions and descriptions of QuestionPoint statistical reports and the fields in those reports Booklet 2011-08-04
Administrator setup guide (PDF) [English | Español | Français] How to set up the QuestionPoint service for your group or library Booklet 2009-03-24
QuestionPoint overview (PDF) [English | Français] Description of key QuestionPoint concepts, features and tools Booklet 2009-02-16
Start up your QuestionPoint account (PDF) How to log on to the QuestionPoint system, change your account's password, view and change your account's settings Booklet 2006-10-10
Let patrons search knowledge bases (HTML) How to add to your library's web site a search box or a link to a search page for knowledge bases Procedure 2006-10-10
Guide to IE browser setup (PDF) [English | Français] How to configure Internet Explorer 7, 8 and 9 for using QuestionPoint chat Booklet 2012-11-30
System requirements System requirements for using QuestionPoint Flash chat Web page 2007-01-19
Administration module How to use the QuestionPoint Administration module to manage your library's account Online help 2009-02-24
Profile and policy page module How to prepare and maintain your library's QuestionPoint profile and Policy Pages Online help 2007-09-23

Documentation not updated

Comments? (Help us improve documentation and online help)

The following documents have not been updated to reflect QuestionPoint changes installed after September 2004. Although the concepts, features, and functions described still apply, some illustrations and procedure steps are out of date.

Audience Title Scope Type
Librarians, administrators What your library's patrons see (HTML) Description of your patrons' Web-based reference service experience Booklet
Librarians Receive questions (HTML) Description of various methods by which your library may receive questions Booklet
Librarians

View and answer questions (HTML)

How to find, view, answer, and refer questions received in the Ask a Librarian (Ask) module Booklet