Remove a KB record
Reasons to remove a KB record
The following are some reasons to remove a record from a KB:
Who can remove a KB record?
Only KB editors can remove a record from a KB. Any KB editor can mark a record for removal (Delete button). Only an editor with Edit/Delete KB privileges can remove a record (Purge button) that has been marked for removal.
If you are the librarian who added a record, you cannot remove the record (unless you are a KB editor). However, you can edit the record if it still has Inactive status. You can add a note in the Question field to ask an editor to remove it.
Or, you can request removal of a record. Request removal of KB records
To remove a KB record:
Note: Editors can browse deleted records (records with Delete Pending status) until the records are removed (purged). Librarians cannot access records with Delete Pending status.
Find KB records with Delete Pending status
A KB editor with Edit/Delete KB privileges can remove records that have Delete Pending status.
KB editors can browse records that have Delete Pending status. Browse KBs
If a KB editor decides not to remove a record that has Delete Pending status, the editor clicks the Undo Delete button on the Record Detail page. QuestionPoint returns the record to its previous status.
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