View the KB records for a question
To learn whether a KB record has been added for a question and, if it has, to view the KB record:
Go to the Answered questions list, Closed questions list, or Service History search results list. In these lists:
indicates a question has been added to a local KB.
indicates a question has been added to the Global KB.
to view a list of the KB records added for a question.
Click a link in the list to view a KB record.
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