Chat forms and queue management for your group/BME is located in QuestionPoint at Administration > Subscription Group > Chat Manager. Group/BME administrators can access this area, which includes the following page:
Forms management for your library is located in QuestionPoint
Chat Queues List
If you are a Group/BME administrator, you can do the following from the Chat Queues List:
For instructions and more information, see Chat Queues List.
The Viewport URL page lets you change the initial Web page that appears in the Viewport for your patrons. For instructions and more information, see Specify the initial Web page for the Viewport.
Question Form Link
The Question Form Link page lets you provide links to your library's reference service in two places:
For instructions and more information, see Display links to your reference service.
The Spam Filter page lets you set up spam filters for your library's QuestionPoint e-mail question form. Spam filters reduce the amount of spam added to your QuestionPoint account. For instructions and more information, see Set up spam filters for your e-mail question form.
The Forms Manager page lets you set up your library's:
E-mail question form
Use the Choose Languages, Choose Form Fields, and Create Question Form links on the Forms Manager page to set up your library's e-mail question form. You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them. For instructions and more information, see Create your library's e-mail question form.
Walkup form configuration
Use the Configure Customized Walkup Form link to add previously configured fields from the Choose Form Fields page to your Walkup form. You may choose up to 10 fields for the Walkup Form. For instructions and more information, see Customize your library’s Add Question (Walkup) form.
Use the Chat Settings and URLs link on the Forms Manager page to set up your library's chat form after your Group/BME administrator creates the form. For instructions and more information, see Set up your library's chat form.
Qwidget (QuestionPoint Widget)
Use the Create Qwidget link on the Forms Manager page to set up your library's Qwidget (QuestionPoint Widget). When you add the Qwidget on your library web pages, patrons can easily access your chat service. The patron simply sends a message through the Qwidget if chat is available. For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat forms. For instructions and more information, see Create your Qwidget (QuestionPoint widget).
Upside Wireless text-messaging service
After signing up with Upside Wireless and setting parameters inside their site as you want them, you can instruct QuestionPoint to get your text messages from Upside Wireless. Every two minutes, QuestionPoint polls the UW site to see if you have any text messages.
For instructions and more information, see Set up access to text messages
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