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Support

Do you need assistance with QuestionPoint? Resources in this area provide relevant information to help you get started with the service as a new user and to optimize it as an advanced user.

New User?

Implementation Materials: Use checklists, worksheets, templates and files designed to help you discover information, make decisions, and create forms as part of implementing QuestionPoint at your library.

Documentation: QuestionPoint documentation for administrators, reference librarians, and knowledge base editors.

Frequently Asked Questions (FAQs): Quickly find answers to your questions as you begin using QuestionPoint. This section contains some of the most frequently requested information from new subscribers.

QuestionPoint Glossary: Find definitions for QuestionPoint terms and concepts.

Advanced User?

QuestionPoint Member Policies: Read about new and recommended guidelines for virtual reference and the institutions that have adopted them.

Promote QuestionPoint in Your Community: Find marketing guidelines for virtual reference and promotional materials for your to customize and distribute.

Quick support links

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System alerts

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