| Title |
Scope |
Type |
Updated |
| Flash chat (PDF) [English | Español | Français | Português] |
Aid for using QuestionPoint Flash chat and co-browse |
Quick reference |
2008-11-24 |
| IM and Transfer in Chat (PDF) [English | Español | Français] |
How to use chat to view a list of monitoring librarians, instant message (IM) with another monitoring librarian, and transfer an active session to another monitoring librarian |
Booklet |
2009-01-28 |
| Chat followup and referral (PDF) [English | Español | Français] |
How to follow up on QuestionPoint Flash chat sessions with patrons |
Booklet |
2007-08-09 |
| QuestionPoint chat (PDF) |
Guide to using QuestionPoint Flash chat.
Note: This guide is based on the pilot version of Flash chat which was available before the official release of Flash chat in February 2006. |
Booklet |
2007-04-06 |
| Guide to IE browser setup (PDF) [English | Français] |
How to configure Internet Explorer 7, 8 and 9 for using QuestionPoint chat |
Booklet |
2012-05-12 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| QuestionPoint overview (PDF) [English | Français] |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2009-02-16 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Ask a Librarian (Ask) and Knowledge Base modules |
How to use the Ask and KB modules |
Online help |
2008-03-02 |
| Flash chat |
How to use Flash chat |
Online help |
2008-11-21 |
| Home module and My QuestionPoint page |
How to use the QuestionPoint Home module and the My QuestionPoint page |
Online help |
2008-03-02 |
| Patron accounts: help for library patrons |
Online help for QuestionPoint patron accounts |
Online help |
2008-11-21 |
| Chat: help for library patrons |
Online help for patrons using Chat |
Online help |
2008-03-02 |
| Qwidget: help for library patrons |
Online help for patrons using the Qwidget |
Online help |
2008-03-02 |
| Title |
Scope |
Type |
Updated |
| Reports Quick Reference (PDF) |
Explains differences between Administration and Ask reports; defines the basic purpose and content of each Administration and Ask report; how to run and interpret an Institution Report and a General Ask report; answers the top frequently asked questions about reports |
Quick reference |
2008-03-04 |
| Review Your Transcripts Offline (PDF) |
Aid for requesting data in the Ask a Librarian (Ask) module that you can use to review transcripts and questions offline |
Quick reference |
2012-02-21 |
| Review Your Form Field Data (PDF) |
Aid for reviewing form field data from your intake forms |
Quick reference |
2012-02-21 |
| General Review of Your Transcripts (PDF) |
Aid for reviewing transcripts in the Ask a Librarian module |
Quick reference |
2012-02-21 |
| Reports (PDF) [English | Español | Français] |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page |
Quick reference |
2011-08-19 |
| Glossary for statistical reports (PDF) |
Definitions and descriptions of QuestionPoint statistical reports and the fields in those reports |
Booklet |
2011-08-04 |
| Administrator setup guide (PDF) [English | Español | Français] |
How to set up the QuestionPoint service for your group or library |
Booklet |
2009-03-24 |
| QuestionPoint overview (PDF) [English | Français] |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2009-02-16 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Let patrons search knowledge bases (HTML) |
How to add to your library's web site a search box or a link to a search page for knowledge bases |
Procedure |
2006-10-10 |
| Guide to IE browser setup (PDF) [English | Français] |
How to configure Internet Explorer 7, 8 and 9 for using QuestionPoint chat |
Booklet |
2012-11-30 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| Administration module |
How to use the QuestionPoint Administration module to manage your library's account |
Online help |
2009-02-24 |
| Profile and policy page module |
How to prepare and maintain your library's QuestionPoint profile and Policy Pages |
Online help |
2007-09-23 |
The following documents have not been updated to reflect QuestionPoint changes installed after September 2004. Although the concepts, features, and functions described still apply, some illustrations and procedure steps are out of date.
