| Title |
Scope |
Type |
Updated |
| Flash chat (PDF) [English | Español | Français | Português] |
Aid for using QuestionPoint Flash chat and co-browse
[Added Spanish version of this resource] |
Quick reference |
2008-11-24 |
| IM and Transfer in Chat (PDF) [English | Español] |
How to use Flash-based chat to view a list of monitoring librarians, instant message (IM) with another monitoring librarian, and transfer an active session to another monitoring librarian
[Added Spanish version of this resource] |
Booklet |
2009-01-28 |
| Chat followup and referral (PDF) [English | Español] |
How to follow up on QuestionPoint Flash chat sessions with patrons
[Added Spanish version of this resource] |
Booklet |
2007-08-09 |
| Reports (PDF) [English | Español] |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page
[Added Spanish version of this resource] |
Quick reference |
2009-02-02 |
| Administrator setup guide (PDF) [English | Español] |
How to set up the QuestionPoint service for your group or library
[Added Spanish version of this resource and updated information about creating chat forms] |
Booklet |
2009-03-24 |
| Title |
Scope |
Type |
Updated |
| Flash chat (PDF) [English | Español | Français | Português] |
Aid for using QuestionPoint Flash chat and co-browse |
Quick reference |
2008-11-24 |
| IM and Transfer in Chat (PDF) [English | Español] |
How to use Flash-based chat to view a list of monitoring librarians, instant message (IM) with another monitoring librarian, and transfer an active session to another monitoring librarian |
Booklet |
2009-01-28 |
| Chat followup and referral (PDF) [English | Español] |
How to follow up on QuestionPoint Flash chat sessions with patrons |
Booklet |
2007-08-09 |
| New QuestionPoint chat (PDF) |
Guide to using QuestionPoint Flash chat.
Note: This guide is based on the pilot version of Flash chat which was available before the official release of Flash chat in February 2006. |
Booklet |
2007-04-06 |
| Guide to IE browser setup [PDF] |
How to configure Internet Explorer 6 and 7 for using QuestionPoint chat |
Booklet |
2007-09-27 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| Flash Chat Map for 24/7 Users (PDF) |
Map that compares the location of various chat features in QuestionPoint Flash chat and in the previous 24-7 Cooperative chat tools |
Features map |
2006-01-01 |
| QuestionPoint overview (PDF) |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2009-02-16 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Chat (standard chat) (HTML) | PDF |
How to use QuestionPoint standard chat to monitor chat requests and chat with patrons |
Booklet |
2004-10-07 |
| Ask a Librarian (Ask) and Knowledge Base modules |
How to use the Ask and KB modules |
Online help |
2008-03-02 |
| Flash chat |
How to use Flash chat |
Online help |
2008-11-21 |
| Home module and My QuestionPoint page |
How to use the QuestionPoint Home module and the My QuestionPoint page |
Online help |
2008-03-02 |
| Patron accounts: help for library patrons |
Online help for QuestionPoint patron accounts |
Online help |
2008-11-21 |
| Chat: help for library patrons |
Online help for patrons using Chat or the Chat 2 (Preview) |
Online help |
2008-03-02 |
| Qwidget: help for library patrons |
Online help for patrons using the Qwidget (Preview) |
Online help |
2008-03-02 |
| Title |
Scope |
Type |
Updated |
| Review Your Transcripts Offline (PDF) |
Aid for requesting data in the Ask a Librarian (Ask) module that you can use to review transcripts and questions offline |
Quick reference |
2008-03-04 |
| Review Your Transcripts Online (PDF) |
Aid for reviewing transcripts and questions online in the Ask a Librarian (Ask) module |
Quick reference |
2008-03-04 |
| Reports (PDF) [English | Español] |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page |
Quick reference |
2009-02-02 |
| Administrator setup guide (PDF) [English | Español] |
How to set up the QuestionPoint service for your group or library |
Booklet |
2009-03-24 |
| QuestionPoint overview (PDF) |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2009-02-16 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Let patrons search knowledge bases (HTML) |
How to add to your library's web site a search box or a link to a search page for knowledge bases |
Procedure |
2006-10-10 |
| Guide to IE browser setup [PDF] |
How to configure Internet Explorer 6 and 7 for using QuestionPoint chat |
Booklet |
2007-01-19 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| Glossary: QuestionPoint statistical reports |
Descriptions of statistical reports and fields in reports |
Online help |
2007-07-29 |
| Administration module |
How to use the QuestionPoint Administration module to manage your library's account |
Online help |
2009-02-24 |
| Profile and policy page module |
How to prepare and maintain your library's QuestionPoint profile and Policy Pages |
Online help |
2007-09-23 |
The following documents have not been updated to reflect QuestionPoint changes installed after September 2004. Although the concepts, features, and functions described still apply, some illustrations and procedure steps are out of date.
