| Title |
Scope |
Type |
Updated |
| Review Your Transcripts Offline (PDF) |
Aid for requesting data in the Ask a Librarian (Ask) module that you can use to review transcripts and questions offline |
Quick reference |
2008-03-04 |
| Review Your Transcripts Online (PDF) |
Aid for reviewing transcripts and questions online in the Ask a Librarian (Ask) module |
Quick reference |
2008-03-04 |
| Reports (PDF) |
Aid for viewing statistical reports available from the Reports tab on the My QuestionPoint page |
Quick reference |
2008-03-04 |
| Administrator setup guide (PDF) |
How to set up the QuestionPoint service for your group or library |
Booklet |
2007-09-25 |
| QuestionPoint overview (PDF) |
Description of key QuestionPoint concepts, features and tools |
Booklet |
2006-10-10 |
| Start up your QuestionPoint account (PDF) |
How to log on to the QuestionPoint system, change your account's password, view and change your account's settings |
Booklet |
2006-10-10 |
| Let patrons search knowledge bases (HTML) |
How to add to your library's web site a search box or a link to a search page for knowledge bases |
Procedure |
2006-10-10 |
| Guide to IE browser setup [PDF] |
How to configure Internet Explorer 6 and 7 for using QuestionPoint chat |
Booklet |
2007-01-19 |
| System requirements |
System requirements for using QuestionPoint Flash chat |
Web page |
2007-01-19 |
| Glossary: QuestionPoint statistical reports |
Descriptions of statistical reports and fields in reports |
Online help |
2007-07-29 |
| Administration module |
How to use the QuestionPoint Administration module to manage your library's account |
Online help |
2008-03-02 |
| Profile and policy page module |
How to prepare and maintain your library's QuestionPoint profile and Policy Pages |
Online help |
2007-09-23 |
The following documents have not been updated to reflect QuestionPoint changes installed after September 2004. Although the concepts, features, and functions described still apply, some illustrations and procedure steps are out of date.
