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Training

Resources


Need training? Choose from tutorials, recordings, and other materials on this page to help you build or update your QuestionPoint 24/7 Reference knowledge and skills. Link to resources that cover a wide variety of relevant topics, such as how to configure your browser for Flash Chat and run and interpret reports. Also, access registration forms for upcoming training sessions.

Note that you may need to install an application before you view some of the recordings, tutorials, or slide presentations below. (See the Technical Requirements heading under each category for specific information on which viewers or plug-ins you may need.) Additionally, several recordings and tutorials have prerequisites. Be sure to complete these before viewing a presentation, especially if you are a first-time user.


Jump to: Tutorials | Live Meeting Recordings


Librarian Training

Title Date
QuestionPoint Librarian Training 1 1 February 2012
QuestionPoint Librarian Training 2 8 February 2012
QuestionPoint Librarian Training 3 13 February 2012
QuestionPoint Librarian Training 4 15 February 2012

Administrator Training

Title Date
QuestionPoint Administrator Training 1 21 February 2012
QuestionPoint Administrator Training 2 27 February 2012

Tutorials

Tutorials blend audio, video, and graphics to demonstrate specific topics and features of QuestionPoint. They can be interactive, allowing you to perform actions and take quizzes to test yourself before you use the live service.

Technical Requirements

Tuorials are built using either Qarbon’s ViewletBuilder or LiveMeeting. You need an Adobe (formerly Macromedia) Flash plug-in for your web browser to view the Qarbon tutorials and Windows Mediaplayer to view LiveMeeting recordings. If you do not have the Flash plug-in installed on your machine, you may download it from the Adobe site.

Title, Duration, and Date Prerequisites Objectives Audience
Launch Flash Chat
16 minutes

Last updated: 20110725

  • Log into QuestionPoint with the appropriate browser
  • Launch Flash Chat
  • Submit a practice question
 
Using Scripted Messages and Pushing Web Pages to Patrons
6 minutes

Last updated: 20081123

  • Send pre-scripted messages to patrons during a chat session
  • Push web pages to a patron during a chat session
New Users
Using Policy Pages and Co-browsing
20 minutes

Last updated: 20090119

  • Read the Guide to IE browser setup
  • Launch Flash Chat tutorial
  • Using Scripted Messages and Pushing Web Pages to Patrons tutorial
  • Use patron’s library policy page to find information
  • Co-browse with the patron to access licensed resources
New Users
Using IM and Transfer
8 minutes

Last updated: 20081123

  • Instant message with another librarian
  • Transfer a chat session to another librarian
New and Current Users
Ending a Flash Chat Session
14 minutes

Last updated: 20090128

  • Read the Guide to IE browser setup
  • Launch Flash Chat tutorial
  • Using Scripted Messages and Pushing Web Pages to Patrons tutorial
  • Using Policy Pages and Co-browsing tutorial
  • Close a Flash Chat session
  • Find your transcript on the appropriate QuestionPoint question list
New Users
Step-by-Step procedures for using the Global Reference Network (GRN)

Last updated: 20080515

  • None
  • How to write a question to the GRN to get help from another library with a question
New and Current Users

Jump to: Tutorials | Live Meeting Recordings


Meeting Recordings

We frequently record webinars, virtual training sessions, and meetings to provide audio/video resources that you may use to train new staff or as an alternative for when you or your staff cannot attend a virtual education event. Additionally, we sometimes record sessions without audiences to create training resources similar to tutorials.

Technical Requirements

To view one of the following recordings, you must have Windows Media Player installed on your computer for LiveMeeting Recordings. You will need the ARF player to view WebEx recordings.

Title and Duration Prerequisites Objectives Audience
24/7 Reference Cooperative training: Librarians
77 minutes

Last updated: 20100623

  • Current member of the 24/7 Cooperative
  • Overview of the 24/7 Reference Cooperative (Academic and Public Cooperatives)
  • Review of 24/7 Reference Best Practices
  • Discussion on proper procedures for staffing the Cooperative, including monitoring, policy pages, and other best practices
Cooperative Members
Reporting In QuestionPoint
57 minutes

Last updated: 20100615

  • QuestionPoint Librarian and Administrator
  • Reports - Activity Statistics: for institution and group statistics
  • Reports – Counts of Current Data: particularly for Sessions Reports
  • Transcript Review – General reviewing
  • Transcript Review – Form Fields reviewing
  • Transcript Review – Offline reviewing
Current Members
Best Practices: UK Patrons
66 minutes

Last updated: 20080730

  • Current member of the 24/7 Cooperative
  • This webinar will provide information about the Enquire service as well as best practices for handling UK patrons
24/7 Cooperative Members
Chat and Co-browse Webinar
62 minutes

Last updated: 20070717

  • Current users upgrading to Flash Chat with co-browse or those wanting to refresh skills
  • Configure browser and launch Flash Chat
  • Conduct a Flash Chat session with co-browse
  • Conduct follow-up on a chat transcript
  • Close a session
Current Users

Global Profile Setup
19 minutes

Last updated: 20061808

  • Current user wanting to activate your library's global profile
  • Define the global profile
  • Submit the global profile for activation
  • Use global access to refer questions
  • Create and join cooperative groups
Current Users

The QuestionPoint Knowledge Bases: An Introduction (Morning Session)

72 minutes

Last updated: 20070814

  • Current users who want to learn more about QuestionPoint Knowledge Bases or want a refresher on the topic
  • Introduction to the knowledge bases
  • Benefits of using the knowledge bases
  • Submitting and editing knowledge base records
  • Searching and reusing knowledge base records
  • Making the knowledge bases open to the public
  • Issues, Challenges, Steps for Success
Current Users

The QuestionPoint Knowledge Bases: An Introduction (Afternoon Session)

66 minutes

Last updated: 20070814

  • Current users who want to learn more about QuestionPoint Knowledge Bases or want a refresher on the topic
  • Introduction to the knowledge bases
  • Benefits of using the knowledge bases
  • Submitting and editing knowledge base records
  • Searching and reusing knowledge base records
  • Making the knowledge bases open to the public
  • Issues, Challenges, Steps for Success
Current Users

QuestionPoint Reports Webinar

65 minutes

Last updated: 20071023

  • Current users who want to hear more in-depth information on the content and use of QuestionPoint Reports.
  • High-level overview of Reports
  • Questions asked/submitted by participants
  • Run an Offline Report
  • Upcoming advancements and updates
Current Users

Reference Services in Special Libraries: Increase Efficiency and Visibility with QuestionPoint

42 minutes

Last updated: 20070411

  • Current or prospective users who want information on how some special libraries use QuestionPoint's management tools to provide better service to their users and leverage the knowledge and skills of library staff.
  • Brief Overview of QuestionPoint
  • Hear how two special libraries are using QuestionPoint
  • Questions and Answers
Current Users

Equity of Access with Virtual Reference: Eliminating Barriers to Service with Lightweight Chat

66 minutes

Last updated 20070919

  • Current or prospective users who want to hear how the new QuestionPoint lightweight chat tools can expand the capacity of libraries to serve their community in a variety of environments, including users who rely on screen readers or other assistive technologies.

Hear speakers from:

  • Minnesota Braille and Talking Book Library
  • Maryland AskUsNow!
  • Washington State Library

Current Users

Prospective Users


Jump to: Tutorials | Live Meeting Recordings