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OCLC -- Online Computer Library Center

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This form is for QuestionPoint librarians only. If you have a question for your librarian, please contact your local library directly.


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 QuestionPoint - Request Assistance with Profile.
Problem with using the system
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If you are reporting a technical bug, please include as much detail about your computer below as possible. It will assist us in determining whether the problem is traceable to a particular set of conditions on your machine.
If you are reporting a workflow issue or request, please list the steps you are taking when you encounter the issue.

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Telephone Support

If you prefer, you may call OCLC to report problems with services.
USA and Canada1-800-848-5800
International & local (Central Ohio)1-614-793-8682

Hours of OCLC phone support are:

Monday through Friday:   7:00 am to 9:00 pm U.S. Eastern Standard Time
If you are calling this number outside business hours, please leave a message and your call will be returned on the next business day. If you are reporting a major system outage with the QuestionPoint service, you may press one to report symptoms to a receptionist, who will in turn notify OCLC Operations staff.
Anytime you experience a system outage, please check OCLC's System Alerts page at to view issues already reported.