Contact Support

This form is for QuestionPoint librarians only. If you have a question for your librarian, please contact your local library directly.

Support

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QuestionPoint - Request Assistance with Profile.
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Telephone Support

If you prefer, you may call OCLC to report problems with services.
USA and Canada 1-800-848-5800
Mexico +800-848-5800
International & local (Central Ohio) 1-614-793-8682

Hours of OCLC phone support are:

Monday through Friday: 7:00 am to 9:00 pm U.S. Eastern Standard Time
If you are calling this number outside business hours, please leave a message and your call will be returned on the next business day. If you are reporting a major system outage with the QuestionPoint service, you may press one to report symptoms to a receptionist, who will in turn notify OCLC Operations staff.
Anytime you experience a system outage, please check OCLC's System Alerts page at http://www.oclc.org/support/systemalerts or Known Issues here http://questionpoint.org/support/knownissues/index.html to view issues already reported.