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What is a knowledge base (KB)?

A knowledge base (KB), as used in QuestionPoint, is a searchable database of selected, edited questions and answers. A KB makes the answer prepared for one patron available to serve other patrons.

Records containing questions and answers are added to one or more KBs. KB records are edited, activated, indexed, and made available for searching and viewing.

QuestionPoint provides two types of KBs:

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