Add KB records
QuestionPoint provides several ways to add records to
- You can add multiple records when you select questions
in a question list in the Ask a Librarian module.
- You can add a record when you view a Full Question in
the Ask a Librarian module.
- You can add a record using an entry form in
the Knowledge Base module.
- You can add a Global record when you view a local
record in the Knowledge Base module.
- A record is added automatically to the Global KB when
you close a question answered by the Global Reference Network.
When a record is added to a KB, it has inactive status
until it is activated by a KB editor.
Only active records are found when someone searches for
information in a KB. You cannot find an active record until it is
indexed. (Records are indexed within 24 hours after they are activated.)
However, active and inactive records are available when
someone browses a KB.
Options and tools
QuestionPoint provides several options and tools for
adding records to a KB:
- Control the amount of information. Some
information is required when you add a record. Other information,
including a source citation, is optional. When you add a record
from a question list or Full Question, QuestionPoint automatically
copies information from the question to the record.
- Add a record to one or more KBs at a time. You
can add copies of a record to the Global KB and any local KBs to
which you may add records.
- Make a record available to patrons. You indicate
whether you want to make the record available for public access
so patrons can search and view it.
- Add records without editing them first. When
you add records from a question list, you can add them without editing
or you can view and edit each one.
- Activate records as you add them. If you
are a KB editor, you can activate records as you add them so others
can search and view them.
- Save a draft. You can save a draft of a record
so you can return later to complete your work and add the record.