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Complete a draft KB record

To return to a draft that you saved earlier so you can add the record to a KB:

  1. Go to the Knowledge Base module.
  2. Click the Add/Edit tab.
    QuestionPoint displays a blank Add New Record page.
  3. Click the My Drafts menu link.
    QuestionPoint displays the My Drafts page that lists your draft records.
    Note: If QuestionPoint indicates that the draft folder is empty, you have no draft records to complete.
  4. Click the link for a draft in the Question column.
    QuestionPoint displays the Add New Record page for the draft.
    Continue this procedure on that page. Use the Add New Record page

Note

If you save a draft, you must add the record or save the draft again within 14 days. If you do not, QuestionPoint deletes the draft after 14 days.

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