Receive questions from Global Network
Your library can participate in the Global Reference Network and receive questions referred to it by the network.
QuestionPoint assigns the following status to each question that your library receives from the Global Network:
QuestionPoint places each question in the following question lists:
QuestionPoint notifies your library of each question. It sends a notice to your library's Alert E-mail address (Profile > Institution Services > Contact > Alert E-mail).
QuestionPoint updates the patron's QuestionPoint account in the Patron Interface as follows:
QuestionPoint does not send an acknowledgement to the patron or to the referring library when your library receives a question from the Global Network.
QuestionPoint leaves each question unassigned at your library. Your library's administrators or librarians assign or claim them.
Your library should consider each question promptly. If your library cannot answer a question by the date and time needed, it should reject the question as soon as possible so the Global Network can refer it to another library.
To help you consider the question:
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