Each question has a primary status which changes as the
question is acted upon. The status determines the question lists
in which a question appears.
An icon shows each question's primary status.
The icon appears in the second column of each question list and
in the Status area of each Full Question.
Some questions have additional status information shown
These icons appear in the fourth column of each question
list. Some also appear in the Status area of a Full Question.
||Contains a saved draft answer|
|Referred out to expert
||Referred by your library to a subject-matter expert via e-mail|
|Referred out to group
||Referred by your library to a library in your group, |
another library picked up a chat session with one of your patrons
|Referred out to Global
||Referred by your library to the Global Network|
|Reply in from expert
||Reply received from subject-matter expert to whom your library
referred a question|
|Referred in by group
||Referred to your library by a library in your group, |
your library picked up a chat session with another library's
|Referred in by Global
||Referred to your library by the Global Network|
|Submitted to local KB
||Submitted to local knowledge base|
|Submitted to Global KB
||Submitted to the Global Knowledge Base|
||Attachment included in transaction|