In Progress Chat Transcript in question lists
What is the [In Progress] label in a question list?
The [In Progress] label in front of the entry for a chat transcript in a question list indicates that the chat session is still in progress and you cannot access the Full Question containing the transcript. The list entry is not hot linked and it has no check box.
When does an In Progress entry appear in a question list?
The entry appears when a patron submits a chat request.
What is the status of the transcript of an In Progress session?
The status of the transcript is "new" until a librarian joins the session. When that happens, the status changes to "answered." The librarian can change the status when he or she ends the session.
When can I access the chat transcript to follow up on the chat session?
The [In Progress] label is removed and you can access the Full Question containing the chat transcript when any of the following happens:
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