View KB search results
Parts of KB search results
The Knowledge Base Search Results page lists the KB search results.
The page includes:
The list is divided into pages. Each page includes:
The list includes the following columns and information for each record:
You cannot sort KB search results.
View a KB record
To view a KB record:
No questions or answers match your search conditions
If no active records were found by your KB search, QuestionPoint displays the message: "No questions or answers match your search conditions." What should I do if my KB search finds no/few records?
Review/change your KB search
To review information about your current search in a separate window, click the View search criteria link. You can note the search words and limits that you used.
To return to the search page on which you entered your current search, click the New Search link. QuestionPoint redisplays the search page with your current search words.
Return to Answer Question page
To return to the Answer Question page (if you are searching KBs from the Ask a Librarian module): Search KBs for an answer
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