Flash chat: contents of online help

Help and other resources for the QuestionPoint Flash-based chat monitor:

• Should I use the Flash-based chat monitor or the HTML-based one?

QuestionPoint web site resources about Flash chat:

• Documentation
• Training tutorials, recordings, and materials

Online help about Flash chat:

• Warnings and Alerts (Flash chat)
• Symbols that appear in Flash chat
• Resolution Codes, Transcript Status, Question Lists, Descriptive Codes (Flash chat)
• Select queues to monitor (Flash chat)
• Settings (Flash chat)
• Accept a chat request from a patron (Flash chat)
• Policy Pages (Flash chat)
• Framebusting web pages and URLs (Flash chat)
• Transcript and End Session tips (Flash chat)
• Instant Message (IM) and Transfer (Flash chat)
• In Progress Chat Transcript in question lists