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Outgoing Address (overview)

Outgoing Address lets you control the return address of most e-mail messages you send from QuestionPoint and the address to which patron replies to your messages are sent.

To go to Outgoing Address, click the Settings link under the Institution tab in the Administration module and then click General Settings.

Reply-to Messages

To respond to an e-mail message that your library sends from QuestionPoint, a patron can:

  • Enter a response in the QuestionPoint Patron interface, or
  • Send a reply to your message, if your library accepts e-mail replies.

Turn on Reply-to Messages to accept e-mail replies. If you do this, patron e-mail replies are sent to an email account for QuestionPoint and added to the question history of the question in the Ask a Librarian module. This lets library staff process and respond to patron e-mail replies in QuestionPoint.

When a patron reply is added to a question history, QuestionPoint sends an e-mail notice to the librarian to whom the question is assigned.

On is the default value. Turn off Reply-to Messages to keep patron e-mail replies out of question histories if you prefer not to process them there.

Outgoing E-mail Address and Custom E-mail Address

Use Outgoing E-mail Address and Custom E-mail Address on the Outgoing Address screen to specify the From e-mail address used in most messages from QuestionPoint.

The e-mail address that you specify is also the address to which the following types of messages are sent.

Patron messages:

  • Patron e-mail replies to messages from QuestionPoint about questions, if you do not accept e-mail replies.
  • Returns of undeliverable QuestionPoint messages to patrons, so you receive notices of invalid patron e-mail addresses.

Librarian messages:

  • Returns of undeliverable e-mail notifications of new QuestionPoint librarian accounts, so you receive notices of invalid librarian e-mail addresses.
  • A librarian's reply (if any) to the e-mail notification of a new librarian account.

If you want your library to receive these types of messages in your own email account, select Custom for Outgoing E-mail Address and provide a valid address at your library for Custom E-mail Address.

If you do not want your library to be notified of rejections or returns, select AskALibrarian@oclc.org for Outgoing E-mail Address.

May 2014 UPDATE:

QuestionPoint sends librarian answers, clarification requests and/or messages to patron email addresses using "multi-part" formatting. Each email contains both HTML and plain text versions in the same transmission, allowing the recipient’s email client to determine the best display method based on the users settings, in order to avoid encoding display problems with diacritics. Other patron related email notifications such as new account notifications, or receipt of question notifications are sent in plain text using UTF-8 encoding.

Before you can choose HTML format in Outgoing Address, you must select a language other than English for using QuestionPoint (from the language dropdown on the Home Page) because the option is not displayed when using the Admin interface in English.

E-mail format for patrons with problems displaying non-Roman characters

For libraries that primarily operate in languages other than English: there is an option to send all additional patron communication (such as new account notifications, etc.) in HTML format as well. If your patrons' e-mail clients do not correctly display diacritics and non-Roman characters in e-mail messages in UTF-8 text format (the format used by QuestionPoint), you can choose to send all e-mail messages in HTML format instead.

Before you can choose HTML format in Outgoing Address, you must select a language other than English for using QuestionPoint (from the language dropdown on the Home Page) because the option is not displayed when using the Admin interface in English.

If you choose HTML format for all outgoing patron emails, you cannot turn off patron Reply-to messages.

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