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Set custom reply text

Enter Custom Reply Text to add additional custom text at the end of:

  • All e-mail messages sent to patrons.
  • The question acknowledgement page that appears when a patron submits a question through your library's question form. (This page does not apply to global-only QuestionPoint subscribers.)

Procedure

  Action Result
1 Log on to QuestionPoint using your administrator authorization number.  
2 If the Administration module is not displayed, select Administration in the Select Service drop-down list at the top of the screen. The system displays Create New Librarian Account.
3 Click Settings below the Institution tab.

The General Settings screen appears.

4 Click the Custom Messages tab. The Custom Messages screen appears.
5 Click the Edit button for Custom Reply Text.

The Custom Reply Text screen appears.

6 At the Use Custom Reply Text prompt, click Yes to turn on or click NO to turn off custom reply text. If you select Yes, you MUST enter text in the Custom Reply Text field. If this field is left blank, the Use Custom Reply Text option will be reset to No.
7 Enter the text of your additional message in the Custom Reply Text entry field. If you make a mistake, click the Reset button to return to the previously saved text, if any.
8 Click Save. The screen refreshes as the system is updated with the new information.

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