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Support, assistance, comments, online help

Online help

Click Help in the module title area of any QuestionPoint page to view online help. Help appears in a separate window so you can view help and QuestionPoint pages together. You can:

  • Type a text string in the search box and click Find to find help topics that contain the text string.
  • Click Contents to view the table of contents of online help.

The Contact Support form

Note: When you submit the Contact Support form, you receive a response within 24 hours, Monday–Friday.

To request assistance or send a comment or suggestion:

  1. Click Support in the module title area of any QuestionPoint system page to go to the Contact Support form.
  2. Change or add information in the Name, Institution Name, Institution (OCLC) Symbol, E-mail, and Phone fields to help support staff contact you.
  3. Click the Purpose of your message button that best describes your need.
  4. Type your question, request, or comment in the box. Provide as much information as you can to help support staff respond.
  5. Click the Submit button.
    QuestionPoint sends the form and displays the My QuestionPoint page.

Additional support methods

Contact your regional service provider, your first line of support.

Or contact OCLC support staff:

  • Telephone: 1-800-848-5800 (USA) or +1-614-793-8682
  • E-mail: support@oclc.org
  • Hours of OCLC telephone support: 7:00 am to 9:00 pm, U.S. Eastern time, Monday-Friday


Comments? (Help us improve online help)