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My QuestionPoint page

The My QuestionPoint page is:

The starting point for every QuestionPoint session
Your access point to the QuestionPoint areas that you use most often
The place for the latest QuestionPoint announcements and information
Located in the My QuestionPoint/Home module

The work area of the My QuestionPoint page contains the following elements:

Element	Definition
Welcome	Your account name
Institution	Your library and its QuestionPoint ID number
OCLC Symbol	Your library's OCLC symbol
Select Language	Select the language in which to use QuestionPoint in the drop-down list and click the arrow
My Questions	Links to lists of questions that are assigned to you. The number of questions* appears next to each link. New link leads to the My New Questions page that lists: New questions that you need to answer or act upon Active link leads to the My Active Questions page that lists: New questions that you need to answer or act upon Pending questions that you are waiting for someone else to act upon: the patron or a library or expert who is answering the question for you Answered questions for which an answer has been sent to the patron
Question Lists	Links to lists of your library's questions, including questions that are unassigned, assigned to you or assigned to others. The number of questions* appears next to each link. New link leads to the New Questions page that lists: New questions that your library needs to answer or act upon Unassigned link also leads to the New Questions page however it lists only: New questions that are not yet assigned to anyone at your library Active link leads to the Active Questions page that lists: New questions that your library needs to answer or act upon Pending questions that your library is waiting for someone else to act upon: the patron or a library or expert who is answering the question for your library Answered questions for which an answer has been sent to the patron Shared Followup link leads to the Shared Followup Questions page that lists questions and chat transcripts for librarians in your group to follow up.
Quick Links	Links and search boxes for quick access to frequently used areas of QuestionPoint. The links and boxes that you see are appropriate to your account privileges
QuestionPoint Announcements	Announcements from the QuestionPoint team at OCLC
Subscription Group Announcements	Announcements from your Subscription Group's QuestionPoint administrator
Institution Announcements	Announcements from your library's QuestionPoint institution administrator
Information and Resources	Links to the QuestionPoint blog, information, resources, support forms, etc.

* The number may include transcripts of chat sessions that your library handles for other libraries even if those transcripts do not appear in your question lists because your QuestionPoint administrator excluded them.

My QuestionPoint page

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