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My QuestionPoint page

The My QuestionPoint page is:

  • The starting point for every QuestionPoint session
  • Your access point to the QuestionPoint areas that you use most often
  • The place for the latest QuestionPoint announcements and information
  • Located in the My QuestionPoint/Home module

The work area of the My QuestionPoint page contains the following elements:

Element Definition
Welcome Your account name
Institution Your library and its QuestionPoint ID number
OCLC Symbol Your library's OCLC symbol
Select Language Select the language in which to use QuestionPoint in the drop-down list and click the arrow
My Questions Links to lists of questions that are assigned to you. The number of questions* appears next to each link.

New link leads to the My New Questions page that lists:

  • New questions that you need to answer or act upon
    New

Active link leads to the My Active Questions page that lists:

  • New questions that you need to answer or act upon
    New
  • Pending questions that you are waiting for someone else to act upon: the patron or a library or expert who is answering the question for you
    Pending
  • Answered questions for which an answer has been sent to the patron
    Answered
Question Lists Links to lists of your library's questions, including questions that are unassigned, assigned to you or assigned to others. The number of questions* appears next to each link.

New link leads to the New Questions page that lists:

  • New questions that your library needs to answer or act upon
    New

Unassigned link also leads to the New Questions page however it lists only:

  • New questions that are not yet assigned to anyone at your library
    New

Active link leads to the Active Questions page that lists:

  • New questions that your library needs to answer or act upon
    New
  • Pending questions that your library is waiting for someone else to act upon: the patron or a library or expert who is answering the question for your library
    Pending
  • Answered questions for which an answer has been sent to the patron
    Answered

Shared Followup link leads to the Shared Followup Questions page that lists questions and chat transcripts for librarians in your group to follow up.

Quick Links Links and search boxes for quick access to frequently used areas of QuestionPoint. The links and boxes that you see are appropriate to your account privileges
QuestionPoint Announcements Announcements from the QuestionPoint team at OCLC
Subscription Group Announcements Announcements from your Subscription Group's QuestionPoint administrator
Institution Announcements Announcements from your library's QuestionPoint institution administrator
Information and Resources Links to the QuestionPoint blog, information, resources, support forms, etc.

* The number may include transcripts of chat sessions that your library handles for other libraries even if those transcripts do not appear in your question lists because your QuestionPoint administrator excluded them.

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