Send message about referred question
Why would I send a message using Send Message to Librarian?
You can use Send Message to Librarian (available on the Full Question page) to send an e-mail message to anyone who referred a question to you or to whom you referred a question, including other libraries whose patrons chatted with you or librarians at other libraries who handled chat sessions for your patrons. The message is also added to the Question History on the Full Question page.
Should I send a message to a librarian during a chat session?
No. Do not use Send Message to Librarian to send a message during a chat session because messages sent then are visible to the patron. Messages sent after a chat session are not visible to the patron. Use IM in the chat monitor to send a message to a librarian during a chat session.
How can I send a message to a librarian?
To send a message about a referred question or chat session:
Who receives the message?
The e-mail message goes to the:
What does the message look like?
The subject line of the e-mail message is "QuestionPoint - Message" followed by the question ID.
The body of the message contains:
What happens if the librarian replies to the message?
If the librarian replies as instructed in the message, you receive the reply in an e-mail message and the reply is added to the Question History.
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