Back
Next
Contents
Find
Print

Refer to an expert

You can refer a question by e-mail to a subject-matter expert who does not have a QuestionPoint account, such as a teacher, faculty member, or someone who works for a community agency.

To refer a question to an expert:

  1. Go to the Full Question.
  2. In the Refer To drop-down list, select E-mail Partner and click the arrow next to the list.
    QuestionPoint displays the Refer to E-mail Partner page.
  3. Provide the expert's e-mail address in the To box:
    • Select the expert in the Select E-mail drop-down list and click the arrow next to the list.
    • Or, type or paste the address in the To box.
  4. Do one or more of the following to prepare your message:
    • Include text.
    • Include scripts.
  5. Click the E-mail button.

QuestionPoint:

  • Redisplays the Full Question
  • Adds information about the referral to the Question History
  • Changes its status to "pending"
    Pending
  • Changes its status to "e-mailed out"
    E-mailed out
  • Sends an e-mail message to the expert.

Notes

Expert's reply. The expert's reply to your message is captured in QuestionPoint. Then you edit the reply as needed and send it to the patron.

One expert at a time. You can refer a question to only one expert at a time. You must recall the question from one expert before you refer it to another.

Your list of experts. To add, change, or remove the experts shown in the Select E-mail drop-down list on the Refer to E-mail Partner page, go to the My Address Book page (Ask > Settings > My Addresses).

Other information in message to expert. The e-mail message sent to the expert includes your message and the other information shown on the Refer to E-mail Partner page:

  • Subject line
  • Beginning of message
  • Reply instructions
  • Question history
  • End of message

Contact your institution administrator to suggest changes to the other information. The administrator can change the beginning and end of the message (Administration > Settings > Custom Messages > Edit Refer by E-mail).

No attachments. You cannot include attachments with your message to the expert. You must send any attachments outside of QuestionPoint.

Related topics



Comments? (Help us improve online help)