Refer to an expert
You can refer a question by e-mail to a subject-matter expert who does not have a QuestionPoint account, such as a teacher, faculty member, or someone who works for a community agency.
To refer a question to an expert:
Expert's reply. The expert's reply to your message is captured in QuestionPoint. Then you edit the reply as needed and send it to the patron.
One expert at a time. You can refer a question to only one expert at a time. You must recall the question from one expert before you refer it to another.
Your list of experts. To add, change, or remove the experts shown in the Select E-mail drop-down list on the Refer to E-mail Partner page, go to the My Address Book page (Ask > Settings > My Addresses).
Other information in message to expert. The e-mail message sent to the expert includes your message and the other information shown on the Refer to E-mail Partner page:
Contact your institution administrator to suggest changes to the other information. The administrator can change the beginning and end of the message (Administration > Settings > Custom Messages > Edit Refer by E-mail).
No attachments. You cannot include attachments with your message to the expert. You must send any attachments outside of QuestionPoint.
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