What is a knowledge base (KB)?

A knowledge base (KB), as used in QuestionPoint, is a searchable database of selected, edited questions and answers. A KB makes the answer prepared for one patron available to serve other patrons.

Records containing questions and answers are added to one or more KBs. KB records are edited, activated, indexed, and made available for searching and viewing.

QuestionPoint provides two types of KBs:

• The Global KB What is the Global KB?
• Local KBs What is a local KB?

Related topics

• What is the Global KB?
• What is a local KB?
• What is the Knowledge Base module?
• Add KB records (overview)
• Public access to KBs
• Publish questions and answers: contents of help