View my KB records
You can view all the records that you have added to a
KB. You can view a record as soon as you add it to a KB.
To view your KB records:
- Go to the Knowledge Base module.
- Click the Add/Edit tab.
displays a blank Add New Record page.
- Click the My Records menu link.
displays the Knowledge Base Browse Results page containing a list
of the records that you have added to a KB.
list does not include any records added automatically to the Global KB
when you closed a question.
- Click a link in the Question column to view a record.