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Use the Submit to KB Option page

The Submit to KB Option page appears when you add records to a KB from a question list. The page lets you specify options for the records.

  1. In Do you want to edit?:
    • Click Yes if you want to edit the records before you add them to a KB. Go to step 3.
      Note: You must click Yes if some of the questions are unanswered. This lets you add answers and other required information.
    • Click No if you do not want to edit the records before you add them. Go to step 2.
  2. In Add to, for each KB in which you want to add the records:
    1. Check the box in front of the KB name.
    2. Select a status option. Status options: new KB record
    3. Select a Make Public option. Public access to KBs
  3. Does Do you want to close? appear on the page?
    • If it does, the questions that you selected are active. Go to step 4.
    • If it does not, the questions that you selected are already closed. Go to step 5.
  4. In Do you want to close?:
    • Click Yes if you want to close the selected questions when you click the Submit button.
    • Click No if you want to keep the selected questions active when you click the Submit button.
  5. Optional: In the list of questions, uncheck the box for any question that you do not want to add to the KB.
  6. Click the Submit button.
    • If you clicked Yes in Do you want to edit?, QuestionPoint displays the Add New Record page for the first question.
      Continue this procedure on that page. Use the Add New Record page
    • If you clicked No in Do you want to edit?, QuestionPoint adds the records, displays the question list from which you selected the questions, and displays a message that summarizes the results of your action. Click the View Detail link in the message to view more information, including the KB record number assigned to each record.
      Caution: The message includes a warning If QuestionPoint did not add a record because required fields are missing. Click the View Detail link in the message for a list of the missing required fields.

Notes

Click the Cancel button at any time to return to the question list without adding the selected questions to a KB.

Click a Question Detail link at any time to view a separate window containing the Full Question information for a question.

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