Add KB records
from a question list
To add records to a KB from a question list:
- In a question list, click the check
box for each question that you want to add to a KB.
the check box at the bottom of the page if you want to add records
for all the questions on the page.
you view a Full Question while you are clicking check boxes, any checks
are cleared when you return to the list.
- In the Select Action drop-down list at the
bottom of the page, select Submit to KB and click
displays the Submit to KB Option page.
this procedure on that page.
the Submit to KB Option page