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Add KB records from a question list

To add records to a KB from a question list:

  1. In a question list, click the check box for each question that you want to add to a KB.
    Tip: Click the check box at the bottom of the page if you want to add records for all the questions on the page.
    Caution: If you view a Full Question while you are clicking check boxes, any checks are cleared when you return to the list.
  2. In the Select Action drop-down list at the bottom of the page, select Submit to KB and click the arrow.
    QuestionPoint displays the Submit to KB Option page.
    Continue this procedure on that page. Use the Submit to KB Option page

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