new KB record
You select a status option for a record:
- When you add a new record to a KB
- When you edit an inactive KB record (if you are a KB editor)
A KB record number is assigned to each new record when
it is added, regardless of its status.
What are the status options?
The status option that you select when you add or edit
a record determines the status of the record in the KB.
||Status of record in KB|
|Submit (when you add)
(If you are not a KB editor, this
is the only status option available to you.)
(It must be activated
by a KB editor before it can be searched.)
|Review (when you add or edit)
(It is an inactive record
that has been marked for review by an editor.)
|Activate (when you add)
(It is available to search
within 24 hours after it is activated.)
Which status options can you select?
Your privileges for the KB determine which status options
you can select.
|Your privileges for a KB
||Status options that you can select for the KB|
(You cannot add records
to the KB.)
||Submit or Inactive|
|Edit KB or
|Submit or Inactive|