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Report problems with KB records

Includes: Request removal of KB records

Local KB records

For records in a local KB, contact an editor for the KB or your institution administrator to:

Provide the following information:

Record ID
For a problem report, describe the problem, correction, change, or addition; include field names and specific information to help the editor locate the problem and make the needed changes.
For a removal request, indicate that the record should be removed and describe the reason; if the record duplicates another record, include the Record ID of the other record.

For records in the Global KB, use the Contact Support form in QuestionPoint to:

Procedure:

Click the Print View link in the record if you want to view the record in a separate window while you prepare your report.
Click the Support link located below the black bar at the top of the page.
QuestionPoint displays the Contact Support form.
Note: Use your browser's Back and Forward buttons if you need to move between the Contact Support form and the KB record.
Provide the requested contact information:
- Your name
- Your institution or library name
- Your institution's OCLC symbol, if known
- Your e-mail address
- Your telephone number
Select the Suggestions or Comments radio button.
Enter your problem report or removal request in the text box located below the radio buttons.
Provide the following information:
- Record ID
- For a problem report, describe the problem, correction, change, or addition; include field names and specific information to help the editor locate the problem and make the needed changes.
- For a removal request, indicate that the record should be removed and describe the reason; if the record duplicates another record, include the Record ID of the other record.
Click the Submit button.
QuestionPoint displays the My QuestionPoint page.
Note: Click your browser's Back button twice if you need to return to the KB record.