Public access to KBs

• What is public access?
• How do you mark a record for public access?
• Global KB
• Local KB
• KB record fields displayed for public access

What is public access?

Public access is the searching of a KB by patrons. Patrons can search and view only those active records that have been marked for public access. Some record fields that are displayed for librarians are not displayed for patrons.

How do you mark a record for public access?

To permit public access to a KB record, click the record's Yes button for Make Public or Public Access.

To prevent public access to a KB record, click the record's No button for Make Public or Public Access.

Later, a KB editor may review your selection, and change it if necessary.

Global KB

To search and view the public-access part of the Global KB, patrons can:

• Go to the Patron Logon page and click the Search KB link to view the Basic Search page.
• Use the KB search box or link on your library's web pages if you provide this more visible access to your patrons. For more information, see Let patrons search knowledge bases. It is available with the implementation materials on the Support page of the QuestionPoint web site.

Local KB

To search and view the public-access part of your local KB, patrons can:

• Use the KB search box or link on your library's web pages if you provide this access to your patrons. For more information, see Let patrons search knowledge bases. It is available with the implementation materials on the Support page of the QuestionPoint web site.

KB record fields displayed for public access

Only the following fields are included when a KB record is displayed for public access:

• Last Update (date and time)
• Question
• Requesting institution
• Date requested
• Answer
• Responding institution
• Answer date
• Addenda
• Additional sources checked
• Keywords (question, answer, and additional)

Related topics

• Use the Submit to KB Option page
• Use the Add New Record page
• Patron Logon page
• Let patrons search knowledge bases
• Publish questions and answers in KBs: contents of help