What is a local KB?
QuestionPoint has many local KBs. Each one is a database
of questions and answers controlled by a library or group of libraries.
Only the librarians in the controlling library or group can search
a local KB or contribute records to it.
A local KB can:
- Grow into a valuable, time-saving reference resource
- Help librarians work more efficiently
- Help patrons receive faster and better reference service
- Help libraries analyze their questions and answers to improve
their reference service.
- Include records added from questions and answers and chat
- Include specialized local information added through an entry
Does my library have a local KB?
One or more local KBs are available to most libraries:
- If your library is a member of a QuestionPoint
subscription group (BME), it shares the group's local KB.
- If your library is not a member of a subscription group, it
has a local KB available for its own use (unless it is a global-only
- If your library joins a group online, it shares the group's
Each library or group decides whether to implement its
local KB. Ask your institution administrator if you have questions
about your local KB.
How is a local KB implemented?
To implement a local KB:
- The group or library sets up its
do we set up our local KB?
- The group or library decides:
- Which types of questions
and answers to include for librarians and which (if any) to make
available for public access as well.
- Who will be its KB editors
- What its editors will do and what guidelines they will follow
- Librarians add questions and answers as inactive records.
- KB editors activate records to make them available for searching.