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What is the Global KB?

The Global KB is shared by all libraries that participate in QuestionPoint. It is a cooperatively built resource for reference support and discovery work. All QuestionPoint libraries can contribute records to the Global KB. All QuestionPoint librarians can search it.

How does the Global KB grow:

  1. Answers to questions referred to the Global Reference Network are automatically submitted to the Global KB. In addition, libraries can submit other questions and answers and chat transcripts.
  2. Editors of the Global KB review each record for relevance. Therefore, libraries do not need to decide if a record is relevant before they submit it.
  3. Editors follow guidelines to remove personal information and to correct errors in grammar and spelling while preserving the integrity of the information.
  4. Editors activate records to make them available for searching and viewing by all QuestionPoint librarians. Editors may also mark records for public access so patrons may view them.

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