What is the Global KB?
The Global KB is shared by all libraries that participate in QuestionPoint. It is a cooperatively built resource for reference support and discovery work. All QuestionPoint librarians can search the Global KB in the Knowledge Base module.
How the Global KB is built:
- Answers to questions referred to the Global Reference Network or to a virtual-group partner are automatically added to the Global KB as inactive records. In addition, libraries can add other questions and answers as inactive records.
- Editors of the Global KB review each inactive record to decide whether or not it is appropriate for the Global KB.
- If it is appropriate, the editor follows guidelines to remove references to particular patrons or librarians and to correct errors in grammar and spelling while preserving the integrity of the information.
- Then the editor activates the record to make it available for searching and viewing by all QuestionPoint librarians. The editor may also mark the record for public access so patrons may use it.
Related topics
- What is a knowledge base (KB)?
- What is a local KB?
- What is the Knowledge Base module?
- Add KB records (overview)
- Add Global KB records automatically
- Public access to KBs
- Find a new KB record
- Can my library add KB records?
- Publish questions and answers: contents of help
