What is the Global
The Global KB is shared by all libraries that participate
in QuestionPoint. It is a cooperatively built resource for reference
support and discovery work. All QuestionPoint libraries can contribute
records to the Global KB. All QuestionPoint librarians can search
How does the Global KB grow:
- Answers to questions referred
to the Global Reference Network are automatically submitted to the
Global KB. In addition, libraries can submit other questions and
answers and chat transcripts.
- Editors of the Global KB review each record for relevance.
Therefore, libraries do not need to decide if a record is relevant
before they submit it.
- Editors follow guidelines to remove personal information and
to correct errors in grammar and spelling while preserving the integrity
of the information.
- Editors activate records to make them available for searching
and viewing by all QuestionPoint librarians. Editors may also mark
records for public access so patrons may view them.