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Remove a KB record

Reasons to remove a KB record

The following are some reasons to remove a record from a KB:

  • It is not appropriate for the KB.
  • It duplicates another record in the KB.
  • It is out of date and you want to add another record to replace it.

Who can remove a KB record?

Only KB editors can remove a record from a KB. Any KB editor can mark a record for removal (Delete button). Only an editor with Edit/Delete KB privileges can remove a record (Purge button) that has been marked for removal.

If you are the librarian who added a record, you cannot remove the record (unless you are a KB editor). However, you can edit the record if it still has Inactive status. You can add a note in the Question field to ask an editor to remove it.

Or, you can request removal of a record. Request removal of KB records

Procedure

To remove a KB record:

  1. If you are a KB editor, click the Delete button on the Record Detail page.
    QuestionPoint changes the record status to Delete Pending and replaces the Delete button with an Undo Delete button and a Purge button. (The Purge button appears only when an editor with Edit/Delete privileges views the record.)
  2. If you are a KB editor with Edit/Delete KB privileges, click the Purge button on the Record Detail page. (The Purge button may be clicked immediately after the Delete button or at a later time.)
    QuestionPoint removes the record and displays a confirming message.

Note: Editors can browse deleted records (records with Delete Pending status) until the records are removed (purged). Librarians cannot access records with Delete Pending status.

Find KB records with Delete Pending status

A KB editor with Edit/Delete KB privileges can remove records that have Delete Pending status.

KB editors can browse records that have Delete Pending status. Browse KBs

  • For the Folder browse criteria, select Delete Pending.
  • For Knowledge Base, uncheck the boxes for the KBs for which you are not an editor.

Undo Delete

If a KB editor decides not to remove a record that has Delete Pending status, the editor clicks the Undo Delete button on the Record Detail page. QuestionPoint returns the record to its previous status.

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