Can I edit my KB records?

You can edit records that you add to a KB while they are inactive (before a KB editor activates them) and when they are active. If a record that you added has an Edit button, it is still inactive. You can click the button to begin to edit the record.

If a record that you added has an Update button, it is active. You can click the button to begin to update the record.

You cannot delete the record unless you are a KB editor.

You can also report needed corrections and changes for an editor to consider. An editor can add or remove information or remove an entire record.

Related topics

• Report problems with KB records
• View my KB records
• Edit and activate a new KB record
• Update an active KB record
• Publish questions and answers in KBs: contents of help