Add, change, or remove scripts

You can add, change, or remove scripts for your use. Scripts let you quickly and easily include frequently-used text and URLs in e-mail messages and in chat sessions.

If you are an administrator, you can also add, change, or remove scripts for use by all of your library's librarians.

If you are the administrator for your group, you can also add, change, or remove scripts for use by all of your group's librarians.

• Procedure for your scripts or your library's scripts
• Procedure for your group's scripts
• Scripts notes and limits

Procedure for your scripts or your library's scripts

To add, change, or remove scripts:

1. Click the Settings tab in the Ask a Librarian module.
   QuestionPoint displays the My Address Book page.
2. Click one of the following menu links located below the Settings tab:
   • Click My Scripts to go to scripts for use by you in e-mail messages and in chat sessions.
     QuestionPoint displays the My Scripts page.
   • Click My URL Scripts to go to scripts for use by you in chat sessions only.
     QuestionPoint displays the My URL Scripts page.
   • Click Institution's Scripts to go to scripts for use by all your library's QuestionPoint librarians in e-mail messages and in chat sessions.
     QuestionPoint displays the Institution's Scripts page.
     Note: Only administrators can add, change, or remove the scripts on this page. Librarians can only view them.
   • Click Institution's URL Scripts to go to scripts for use by all your library's QuestionPoint librarians in chat sessions only.
     QuestionPoint displays the Institution's URL Scripts page.
3. To add a script, see Steps to add a script.
   To change a script, see Steps to change a script.
   To remove a script, see Step to remove a script.

Procedure for your group's scripts

To add, change, or remove scripts:
Note: Only group administrators can add, change, or remove these scripts.

1. Go to Subscription Group > Settings in the Administration module.
2. Click one of the following tabs:
   • Click Shared Scripts to go to scripts for use by all your group's QuestionPoint librarians in e-mail messages and in chat sessions.
     QuestionPoint displays the Shared Scripts page.
   • Click Shared URL Scripts to go to scripts for use by all your group's QuestionPoint librarians in chat sessions only.
     QuestionPoint displays the Shared URL Scripts page.
3. To add a script, see Steps to add a script.
   To change a script, see Steps to change a script.
   To remove a script, see Step to remove a script.

Steps to add a script

1. Type the script name in its box.
2. Type the script text in its box.
3. Click the Add button.

QuestionPoint:

• Redisplays the page with a confirmation message
• Adds the name and text to the list at the bottom of the page
• Adds the name and text on pages used to prepare messages

Steps to change a script

1. Click the Edit button next to the script's name in the list at the bottom of the page.
   QuestionPoint moves the name and text from the list to the boxes at the top of the page.
2. Change the script's name in the box as needed.
3. Change the script's text in the box as needed.
4. Click the Save button.

QuestionPoint:

• Redisplays the page with a confirmation message
• Returns the changed name and text to the list at the bottom of the page
• Changes the name and text on pages used to prepare messages

Step to remove a script

• Click the Remove button next to the script's name in the list at the bottom of the page.

QuestionPoint:

• Redisplays the page with a confirmation message
• Removes the name and text from the list at the bottom of the page
• Removes the name and text from pages used to prepare messages

Scripts notes and limits

Maximum number of scripts:

• You (each librarian) can have up to 75 My Scripts and 25 My URL Scripts.
• Your library can have up to 75 Institution's Scripts and 25 Institution's URL Scripts.
• Your group can have up to 75 Shared Scripts and 25 Shared URL Scripts.

Maximum length of script name. You can include up to 100 characters in a script name. The script name reminds you of the content of the script text when you select a script to include in a message. The script name is not included in messages.

Maximum length of script text. Although you can include an almost unlimited number of characters in script text, do not overwhelm patrons with large messages. Keep scripts used in chat sessions as brief as possible.

URLs in script text. The following guidelines help you include URLs in script text:

• Include "http//:" or "https//:" at the beginning of each URL.
• If you include more than one URL in a message that you send during a chat session, only the page for the first URL pops up in the patron's browser.
• If the URL begins with "https//:", the page does not pop up during a chat session.

Order of scripts in lists. If you want to arrange scripts in a particular order, remember that script names are listed in the following order:

1. Names that begin with a number, 0-9
2. Names that begin with an uppercase letter, A-Z
3. Names that begin with a lowercase letter, a-z

Related topics

• Include scripts in a message