Receive questions (overview)
Because QuestionPoint lets your library manage questions that are received in various ways, your library can:
- Maintain its current reference service and build its vision of future service
- Maintain its current cooperative reference arrangements and build new ones
| Your library can receive and manage questions: | If your library: |
|---|---|
| Submitted on its question form | Places a QuestionPoint question form on its web site |
| Asked during chat sessions with its patrons | Places a QuestionPoint chat form on its web site and monitors chat requests |
| Asked by patrons at its reference desk, over the telephone, in an e-mail message, or in any other way | Adds these questions manually in QuestionPoint |
| Referred to it by another library | Participates in a referral group |
| Routed to it by the Global Reference Network | Participates in the Global Network |
| Submitted on the question form of another library | Participates in a web-form coverage group |
Related topics
- Receive questions on question form
- Receive questions added manually
- Receive questions from Global Network
