Receive questions added manually
Reasons to add a question manually
You can manually add questions in QuestionPoint (Ask > Add Question) to manage questions that patrons ask:
You can also add a question manually in situations such as the following:
Status, Question lists, Assignment
When you add a question manually in QuestionPoint, you set its status. The status determines the question lists in which the question is placed and the assignment of the question.
QuestionPoint does not send an e-mail notice to you or your library when you add a question manually in QuestionPoint.
QuestionPoint does not send acknowledgement messages to the patron when you add a question manually because you probably acknowledged the question yourself when you received it.
However, QuestionPoint sends the following messages to the patron's e-mail address if you supply the address when you add the question. Your institution administrator can customize the messages (Administration > Institution > Settings > Custom Messages).
QuestionPoint creates an account for the patron if there was no account for the e-mail address that you supplied when you added the question.
QuestionPoint places the question in one of the patron account's question lists based on the status that you set when you added the question.
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