When does a question's status change to "pending"?

(the icon for pending status)

The status of a question changes to "pending" when your library:

• Sends a clarification request about the question to the patron
• Refers the question to a subject-matter expert, a library in your group, or the Global Network
• Adds the question manually as a "pending" question

It also changes to "pending" for your library when a librarian at another library chooses "Follow up by me" as the resolution code for a chat session with one of your library's patrons.

Related topics

• Question status key
• Question status description
• When does a question's status change to "new"?
• When does a question's status change to "answered"?
• When does a question's status change to "closed"?
• When is a question removed from your library's question lists?
• When is a question archived in the Service History?
• Question lists