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When does a question's status change to "pending"?

Pending (the icon for pending status)

The status of a question changes to "pending" when your library:

  • Sends a clarification request about the question to the patron
  • Refers the question to a subject-matter expert, a library in your group, or the Global Network
  • Adds the question manually as a "pending" question

It also changes to "pending" for your library when a librarian at another library chooses "Follow up by me" as the resolution code for a chat session with one of your library's patrons.

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