When does a question's status change to "new"?

(the icon for new status)

The status of a question changes to "new" when your library:

• Receives the question submitted by a patron through a question form
• Chooses "Follow up by me" or "Followup by patron's library" as the resolution code for a chat session
• Adds the question manually as a "new" question
• Receives a reply from the patron to a clarification request or an answer sent about the question
• Receives the question as a referral from a library in your group or from the Global Network
• Receives an answer from a subject-matter expert after referring the question to the expert
• Receives an answer or a clarification request from a library after referring the question to the Global Network and specifying that the answer not be sent to the patron
• Recalls the question after referring it to a subject-matter expert or another library
• Receives a rejection after referring the question to another library

Related topics

• Question status key
• Question status description
• When does a question's status change to "pending"?
• When does a question's status change to "answered"?
• When does a question's status change to "closed"?
• When is a question removed from your library's question lists?
• When is a question archived in the Service History?
• Question lists