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Question status key

Status icon Description
New  New: Needs action by you or your library
Pending  Pending: Needs action by the patron, an expert, or another library
Answered  Answered: Answer was sent to the patron
Closed  Closed: Question was closed by a librarian or patron
Draft Saved  Contains a saved draft answer
E-mailed out  Referred by your library to a subject-matter expert via e-mail
Referred by us  Referred by your library to a library in your group,
or another library picked up a chat session with one of your patrons
Referred to global networkReferred by us  Referred by your library to the Global Network
E-mail received  Reply received from subject-matter expert
Referred to us  Referred to your library by a library in your group
or your library picked up a chat session with another library's patron
Referred to global networkReferred to us  Referred to your library by the Global Network
Submitted to Local Knowledge Base  Submitted to local knowledge base
Submitted to Global Knowledge Base  Submitted to the Global Knowledge Base
Attachment included  Attachment included in transaction

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