When does a question's status change to "closed"?

(the icon for closed status)

The status of a question changes to "closed" when a librarian:

• Closes it
• Chooses "Lost call" as the resolution code for a chat session
• Adds the question manually as a "closed" question

Or, when the patron closes it

Related topics

• Question status key
• Question status description
• When does a question's status change to "new"?
• When does a question's status change to "pending"?
• When does a question's status change to "answered"?
• When is a question removed from your library's question lists?
• When is a question archived in the Service History?
• Question lists