When does a question's status change to "answered"?

(the icon for answered status)

The status of a question changes to "answered" when your library:

• Sends the answer for the question to the patron
• Chooses "Answered" or "Practice" as the resolution code for a chat session
• Adds the question manually as an "answered" question

Or, when another library:

• Sends the answer for the question to your patron after your library referred the question.

Related topics

• Question status key
• Question status description
• When does a question's status change to "new"?
• When does a question's status change to "pending"?
• When does a question's status change to "closed"?
• When is a question removed from your library's question lists?
• When is a question archived in the Service History?
• Question lists