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When does a question's status change to "answered"?

Answered (the icon for answered status)

The status of a question changes to "answered" when your library:

  • Sends the answer for the question to the patron
  • Chooses "Answered" or "Practice" as the resolution code for a chat session
  • Adds the question manually as an "answered" question

Or, when another library:

  • Sends the answer for the question to your patron after your library referred the question.

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