Sort a question list
To sort the questions in a list:
Current sort: shown by the bold link
The Sort By link that is highlighted in bold shows the list's current sort. Click that link to reverse the descending/ascending order of the current sort.
Question lists. By default, question lists are sorted by Question ID in descending order (highest number at the top of the list). The default sort places the latest question received at the top of the list.
Service History lists. By default, lists of archived questions in the Service History are sorted by Question ID in ascending order (lowest number at the top of the list). The default sort places the earliest question received at the top of the list.
Sort by Question ID or by received date and time
QuestionPoint receives a question when:
Each time a question is received, QuestionPoint assigns the next highest Question ID number to it and records its received date and time. The received date appears in question lists. The received date and time appear in Full Questions.
You can sort question lists by Question ID or by received date and time, in descending or ascending order. Both sorts provide similar results.
Sort by updated date and time
QuestionPoint updates a question and adds or changes its updated date and time whenever someone acts on the question. The updated date that appears in question lists is the date of the last action recorded in the question history. A question has no updated date until an action is taken on it.
You can sort question lists by updated date and time, in descending or ascending order.
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