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Question lists

QuestionPoint organizes your library's current questions and chat transcripts into question lists in the Ask a Librarian module.

Question list areas

The question lists are located in two areas of the Ask a Librarian module. Each area has a menu tab in the module menu.

Area/tab Description of area To go to the area
My Questions Your questions: All questions (including chat transcripts) that are assigned to you Click a My Questions link on the My QuestionPoint page.

Or, click the My Questions tab in the Ask a Librarian module.

Questions Your library's questions: All questions (including chat transcripts) that are assigned to you or other librarians at your library, or are unassigned Click a Questions Lists link on the My QuestionPoint page.

Or, click the Questions tab in the Ask a Librarian module.


Question lists within each area

Each question list area contains the following question lists. Each list has a menu link under its tab in the Ask a Librarian module menu.

Question list Statuses included Description of list
New New
New
Questions that need action by you or your library, including:
  • Chat transcripts marked for followup
  • Questions submitted through your library's question form
Pending Pending
Pending
Questions (including chat transcripts) that need action by someone outside your library:
  • A patron whom your library asked to clarify a question, or
  • A library or expert to whom your library referred a question for an answer
Answered Answered
Answered
Questions (including chat transcripts) for which an answer has been sent to the patron.
Closed Closed
Closed
Questions (including chat transcripts) that a librarian or patron has closed because work on them is complete.
Active New
Pending
Answered
A combined list of all the questions (including chat transcripts) in the New, Pending, and Answered question lists.
Referred New
Pending
Answered


(Referred questions only)
A combined list of those questions (including chat transcripts) in the New, Pending, and Answered question lists that were referred for an answer by your library or to your library.
All New
Pending
Answered
Closed
A combined list of all the questions (including chat transcripts) in the New, Pending, Answered, and Closed question lists.
Shared Followup

(Questions tab only)
New Chat transcripts or questions, for any library in your group (BME), that are waiting for any librarian in your group to claim for followup; list appears only if Subscription Group (BME) administrator turns on Shared Followup.

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