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Question lists

QuestionPoint organizes your library's current questions and chat transcripts into question lists in the Ask a Librarian module.

Question list areas

The question lists are located in two areas of the Ask a Librarian module. Each area has a menu tab in the module menu.

Area/tab	Description of area	To go to the area
My Questions	Your questions: All questions (including chat transcripts) that are assigned to you	Click a My Questions link on the My QuestionPoint page. Or, click the My Questions tab in the Ask a Librarian module.
Questions	Your library's questions: All questions (including chat transcripts) that are assigned to you or other librarians at your library, or are unassigned	Click a Questions Lists link on the My QuestionPoint page. Or, click the Questions tab in the Ask a Librarian module.

Each question list area contains the following question lists. Each list has a menu link under its tab in the Ask a Librarian module menu.

Question list	Statuses included	Description of list
New	New	Questions that need action by you or your library, including: Chat transcripts marked for followup Questions submitted through your library's question form
Pending	Pending	Questions (including chat transcripts) that need action by someone outside your library: A patron whom your library asked to clarify a question, or A library or expert to whom your library referred a question for an answer
Answered	Answered	Questions (including chat transcripts) for which an answer has been sent to the patron.
Closed	Closed	Questions (including chat transcripts) that a librarian or patron has closed because work on them is complete.
Active	New Pending Answered	A combined list of all the questions (including chat transcripts) in the New, Pending, and Answered question lists.
Referred	New Pending Answered (Referred questions only)	A combined list of those questions (including chat transcripts) in the New, Pending, and Answered question lists that were referred for an answer by your library or to your library.
All	New Pending Answered Closed	A combined list of all the questions (including chat transcripts) in the New, Pending, Answered, and Closed question lists.
Shared Followup (Questions tab only)	New	Chat transcripts or questions, for any library in your group (BME), that are waiting for any librarian in your group to claim for followup; list appears only if Subscription Group (BME) administrator turns on Shared Followup.