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What should I do if my KB search finds no/few records?

Consider the following suggestions when you revise a KB search that found no records or too few records.

Basic search

Suggestions for revising a basic search that found no records or too few records:

  • Type OR between search words (OR must be uppercase)
  • Do not use exact phrases
  • Consider using other search words that might find the information you need
  • Use wildcards or truncation Wildcards and truncation (search KBs)
  • Include any local KBs and the global KB

Advanced search

Suggestions for revising an advanced search that found no records or too few records:

  • Use fewer search words in the "with all of the words" box
  • Use more search words in the "with at least one of the words" box
  • Do not use the "with the exact phrase" box
  • Consider using other search words that might find the information you need
  • Use wildcards or truncation Wildcards and truncation (search KBs)
  • Include any local KBs and the global KB
  • Use the default values in the Limit Results To boxes

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