What should I do if my KB search finds no/few records?
Consider the following suggestions when you revise a KB search that found no records or too few records.
Basic search
Suggestions for revising a basic search that found no records or too few records:
- Type OR between search words (OR must be uppercase)
- Do not use exact phrases
- Consider using other search words that might find the information you need
- Use wildcards or truncation Wildcards and truncation (search KBs)
- Include any local KBs and the global KB
Advanced search
Suggestions for revising an advanced search that found no records or too few records:
- Use fewer search words in the "with all of the words" box
- Use more search words in the "with at least one of the words" box
- Do not use the "with the exact phrase" box
- Consider using other search words that might find the information you need
- Use wildcards or truncation Wildcards and truncation (search KBs)
- Include any local KBs and the global KB
- Use the default values in the Limit Results To boxes
Related topics
- Search KBs (basic search)
- Search KBs (advanced search)
- View KB search results
- Wildcards and truncation (search KBs)
- AND, OR, NOT (search KBs)
- Search or browse KBs: contents of help
