Search or browse KBs: contents of help
Help areas
Click one of these links to view its related links below:
- Knowledge Bases (KBs): Introduction and setup
- Search KBs
- Browse KBs
- View results and records
- Report problems or request removal
For additional information, see
Publish
questions and answers in KBs: contents of help.
Knowledge Bases (KBs): Introduction and setup
- What is a knowledge base (KB)?
- What is the Global KB?
- What is a local KB?
- What is the Knowledge Base module?
- Public access to KBs
- How do we set up our local KB?
- What is a KB editor?
Search KBs
Overview
How do I
- Find a new KB record
- View my KB records
- Go to a KB search page
- Search KBs (basic search)
- Search KBs (advanced search)
- Search KBs for an answer
- View the KB records for a question
Related information
- Wildcards and truncation (search KBs)
- AND, OR, NOT (search KBs)
- Fuzzy searches (search KBs)
- What should I do if my KB search finds no/few records?
- Tips for searching KBs for French content
Browse KBs
Overview
How do I
- Find a new KB record
- View my KB records
- Go to the KB browse page
- Browse KBs
- View the KB records for a question
Related information
View results and records
How do I
- View KB search results
- View KB browse results
- Identify a page in a list
- Navigate the pages in a list
- Sort KB browse results
Related information
Report problems or request removal
