View KB record detail
The following information describes the Record Detail page, which displays all the available information about a KB record.
- Navigation and print links
- Action buttons
- Header fields and links
- Question fields
- Answer fields
- Additional Information: Addenda and Editor Notes
- Other Copies of This Question links
Navigation and print links
The top and bottom of the Record Detail page include:
- The record's position in a list of records (Example: Record 11 of 14)
- Links for navigating the search or browse results in which the record is listed
- A link to a printer-friendly version of the record
The links appear to all librarians regardless of their KB privileges.
Action buttons
The top and bottom of the Record Detail page include buttons for available actions.
| Buttons | Where displayed |
|---|---|
| In the Ask a Librarian module | |
| In local KB records | |
| In any record in a KB for the librarian who added the record | |
| In any records in a KB for the editors of the KB |
| Button | Privileges Needed | Description |
|---|---|---|
| Forward Answer | Any KB privileges | Click this button to edit the record's answer and send
it to the patron or to the patron and others as the answer to a
question. This method does not let you add scripts, attach files,
or save the answer as a draft.
Forward
a KB answer
This button appears only when you search KBs from the Answer Question page in the Ask a Librarian module. Search KBs for an answer |
| Copy Answer | Any KB privileges | Click this button to copy the record's answer to your
current answer box on the Answer Question page. This method lets
you edit the answer, add scripts, attach files, or save the answer
as a draft before you send it.
Copy
a KB answer
This button appears only when you search KBs from the Answer Question page in the Ask a Librarian module. Search KBs for an answer |
| Cancel | Any KB privileges | Click this button to return to the Answer Question page without
using the record's answer as the answer to a question.
This button appears only when you search KBs from the Answer Question page in the Ask a Librarian module. Search KBs for an answer |
| Submit to Global KB | Add/Submit Edit Edit/Delete |
Click this button to add to the Global KB a record that is
a copy of the local KB record that you are viewing.
Add
Global KB record from local record
This button appears only when you view a local KB record that has not been added to the Global KB and you have the needed KB privileges. |
| Edit | Edit Edit/Delete |
Click this button to edit an inactive KB record.
This button appears when you view an inactive record and you have the needed KB privileges. This button also appears if you have Add/Submit KB privileges and you are viewing an inactive record that you added. |
| Update | Edit Edit/Delete |
Click this button to change an active KB record.
This button appears when you view an active record and you have the needed KB privileges. This button also appears if you have Add/Submit KB privileges and you are viewing an active record that you added. |
| Unlock | Edit Edit/Delete |
Click this button to unlock a KB record that you were editing
or updating. (QuestionPoint automatically unlocks any record that
has been locked for 48 hours.)
This button appears only when you view a record that you locked. |
| Delete | Edit Edit/Delete |
Click this button to change a KB record's status to
Delete Pending.
This button appears only when you have the needed KB privileges. |
| Undo Delete | Edit Edit/Delete |
Click this button to change a KB record's status from
Delete Pending to its previous status.
This button appears only when you view a record that has Delete Pending status and you have the needed KB privileges. |
| Purge | Edit/Delete | Click this button to permanently remove a record that has
Delete Pending status.
This button appears only when you view a record that has Delete Pending status and you have the needed KB privileges. |
Header fields and links
The Record Detail page includes a record header that contains data fields and links.
The fields and links appear to all librarians regardless of their KB privileges.
- Record ID field
- Q&A ID field
- Question Detail link
- Submitted to Knowledge Base On field
- Last Update field
- Forwarded/Copied field
- Click here to see other copies of this question link
| Field/link | Privileges Needed | Description |
|---|---|---|
| Record ID field | Any KB privileges | Identification number of the KB record. |
| Q&A ID field | Any KB privileges | Identification number of the question in the Ask a Librarian
module on which the KB record is based.
This field appears only if the record was added from a question in the Ask a Librarian module. |
| Question Detail link | Any KB privileges | Click this link to view (in a separate window) a printer-friendly
version of the question in the Ask a Librarian module from which
the KB record was added.
This link appears only if the record is based on a question to which you have access. |
| Submitted to Knowledge Base On field | Any KB privileges | Date on which the record was added to the KB. |
| Last Update field | Any KB privileges | Date on which the record was last updated (added, changed, activated, updated, or deleted). |
| Forwarded/Copied field | Any KB privileges | The number of times the record has been forwarded or copied to answer a question. Search KBs for an answer |
| Click here to see other copies of this question link | Any KB privileges | Click this link to go to the
Other Copies of This Question
links at the bottom of the page.
This link appears only if you have access to other KB records that were added from the same question in the Ask a Librarian module or from the same KB record. |
Question fields
The Record Detail page includes a Question field and related fields. Some fields are optional and may be empty.
The fields displayed depend on your KB privileges. (Fields displayed only to KB editors with Edit and Edit/Delete KB privileges are also displayed if you have Add/Submit KB privileges and you are viewing a record that you added.)
- Question field
- Requesting Institution field
- Knowledge Base field
- Source of Request field
- Education Level field
- Keywords field
- Category field
- Date Requested field
- Subject field
- Geographic Code field
- Reason field
- Language of Question field
- Sources Checked field
| Field | Privileges Needed | Description |
|---|---|---|
| Question field | Any KB privileges | Text of the question |
| Requesting Institution field | Edit Edit/Delete |
Library that received the question from the patron |
| Knowledge Base field | Edit Edit/Delete |
KB in which the record is located |
| Source of Request field | Edit Edit/Delete |
Method by which the record was added:
|
| Education Level field | Any KB privileges | Education level of the answer; selected from these options:
|
| Keywords field | Any KB privileges | Keywords or phrases that describe the question or answer; the recommended order of entry is most important first; individual keywords or phrases are separated with commas (,). QuestionPoint does not require the use of any specific controlled vocabulary. |
| Category field | Any KB privileges | Category assigned to the KB record; selected from these options:
This field is not displayed if "None" was selected. |
| Date Requested field | Edit Edit/Delete |
Date on which the question was submitted by the patron; entered in mm/dd/yyyy format |
| Subject field | Any KB privileges |
The Subject field may contain Subject Areas and Subject Broad Classes. Subject Area: General subject of the question. Subject Broad Class: Specific subject of the question (a subclass of the subject area). Subject Areas and Subject Broad Classes are selected from lists based on the Library of Congress Classification. Map LC (LCC) to Dewey (DDC) Classification |
| Geographic Code field | Any KB privileges | Geographic location that is a subject of the question; selected from a list of locations based on the MARC Code List for Geographic Areas (GAC) |
| Reason field | Any KB privileges | Reason that the question was asked; selected from these options:
|
| Language of Question field | Any KB privileges | Language in which the question was asked |
| Sources Checked field | Any KB privileges | Sources that were consulted for an answer but did not contain information used in the answer; individual sources are separated by semicolons (;) |
Answer fields
The Record Detail page includes an Answer field and related fields. Some fields are optional and may be empty.
The fields displayed depend on your KB privileges. (Fields displayed only to KB editors with Edit and Edit/Delete KB privileges are also displayed if you have Add/Submit KB privileges and you are viewing a record that you added.)
- Answer field
- Responding Institution field
- Keywords field
- Source Citation field
- Additional Sources Checked field
- Required Update Date field
- Answer Date field
- Format field
- Language of Answer field
- Public Access field
- Current Record Status field
| Field | Privileges Needed | Description |
|---|---|---|
| Answer field | Any KB privileges | Text of the answer |
| Responding Institution field | Edit Edit/Delete |
Library that answered the question |
| Keywords field | Any KB privileges | Keywords or phrases that describe the answer; the recommended order of entry is most important first; individual keywords or phrases are separated with commas (,). QuestionPoint does not require the use of any specific controlled vocabulary. |
| Source Citation field | Any KB privileges | Citations for the sources of the answer or for sources that
could be consulted for further information; a citation contains
one or more of the following fields:
These include all fields that are required for any ILL request. |
| Additional Sources Checked field | Any KB privileges | Additional sources that were consulted for an answer but did not contain information used in the answer; individual sources are separated by semicolons (;) |
| Required Update Date field | Edit Edit/Delete |
Date on which the record should be examined by a KB editor because it contains time-sensitive information; entered in mm/dd/yyyy format. KB editors can browse records that have required update dates if they select Update Required as the Folder browse criteria. |
| Answer Date field | Any KB privileges | Date on which the answer was sent to the patron; entered in
mm/dd/yyyy format.
Records added to a KB from an entry form may not have an answer date. |
| Format field | Any KB privileges | Special materials format in which all or part of the answer
was sent; selected from these options:
|
| Language of Answer field | Any KB privileges | Language in which the answer was sent |
| Public Access field | Any KB privileges | Indicates whether patrons may access the record: Yes or No. KB editors can change this value as needed. Public access to KBs |
| Current Record Status field | Edit Edit/Delete |
Status of the record: (Only active records are available through searching; active and inactive records are available to librarians through browsing; all records are available to KB editors through browsing) Active: Searchable. Inactive: Not searchable. Review: Not searchable; marked for review by a KB editor. Delete Pending: Not searchable; marked for removal (purge) by a KB editor with Edit/Delete privileges. |
Additional Information: Addenda and Editor Notes
The Record Detail page may include an Additional Information area containing Addenda and Editor Notes. KB editors may add Addenda to supplement or update the answer in an active record, instead of, or in addition to, changing the Answer field. They add Editor Notes to describe the changes that they make to a record. Editor Notes are required when an editor updates an active record and optional when an editor edits an inactive record. QuestionPoint automatically adds the date and time to Editor Notes and lists the fields in an active record that an editor changes.
The fields displayed depend on your KB privileges.
Other Copies of This Question links
The Record Detail page may include links to other KB records that are based on the same question in the Ask a Librarian module or based on the same KB record. These links appear only if there are such records and you have access to the KB in which they are located.
Related topics
- View KB search results
- View KB browse results
- Forward a KB answer
- Copy a KB answer
- Search or browse KBs: contents of help
