Libraries can use Descriptive Codes to categorize the
questions that they receive. The codes help them analyze the questions.
For example, librarians might select Descriptive Codes such as Catalog,
Directional, Instructional, or Research to categorize questions.
Then administrators can view reports showing how many Catalog, Directional,
Instructional, or Research questions the library received.
If your library is part of a cooperative, so you help
other libraries' patrons as well as your own, you should
add Descriptive Codes only if the patron is one
of your library's patrons or your cooperative has agreed
to assign codes to one another's patrons. The 24/7
Reference Cooperative's policy is that Descriptive Codes
are assigned only to sessions or transactions with one's
To add, change, or remove up-to-four Descriptive Codes
for a question:
- Go to the Full Question page for
Descriptive Codes have already been added, they appear in the Descriptive
Codes field in the Question Detail area.
- Click the Add Descriptive Codes button.
Question Descriptive Codes page appears. It has four drop-down lists
that each contain the Descriptive Codes that are available for you
- In each of the four drop-down lists, you can:
a Descriptive Code if none is selected or you want to select a different one.
code] if you want to remove the code that is already
inactive code] appears in a drop-down list for
a code that is inactive (not currently included in your library's
list of Descriptive Codes). If this appears, you can select a different
code from the list or leave [Replace inactive code] to
remove the inactive code.
- Click the Add Descriptive Codes button to
save your work.
Or, click Cancel if
you decide not to add, change, or remove any codes.
you click Add Descriptive Codes, QuestionPoint
displays the Full Question page and acknowledges your changes. The
Descriptive Codes appear in the Descriptive Codes field in the Question