Include text in a message
To include text in a message:
- Click in the Answer or Message box where you want to place the text.
- Type or paste the text.
HTML tags: The QuestionPoint team at OCLC recommends that you not use HTML tags in messages to patrons. Although HTML tags can be entered in QuestionPoint, they sometimes have unexpected results. Also, most e-mail messages that patrons receive from QuestionPoint, such as answers and chat transcripts, are sent in plain text format. HTML tags have no effect and are visible in that format.
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