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Include text in a message

To include text in a message:

  1. Click in the Answer or Message box where you want to place the text.
  2. Type or paste the text.

Formatting: The messasge box uses a WYSIWYG editor, which allows a variety formatting options. Inline images are not allowed, but attachments can be appended to the message using the attachment tools on the Answer screen, below the message box.

All outgoing messages are sent to the patron's email address using "multi-part" formatting. This means that two versions of the message (HTML and plain text) are sent out in the same email to the patron, allowing the patron's own email handler to determine which version to display to the patron.

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