Add questions manually
Use the Add Question page to add a question into QuestionPoint that you received in person, by fax, or over the phone. You can add new questions and questions that you have already answered. Adding answered questions allows you to maintain a record of these questions and add them to a Knowledge Base.
To add a question manually:
- Click either of the following
to go to the Add Question page:
- Click the Add Question quick link on the My QuestionPoint page
- Click the Add Question tab in the Ask a Librarian module
- Click the button for the status that you want the question
to have in QuestionPoint.
- Click New (default) if you do not have the answer yet.
- Click Pending if you are waiting for the patron to provide more information about the question.
- Click Answered if you have the answer to enter now with the question.
- Click Closed to indicate that you have finished with the question and are ready to consider submitting the question to a KB.
- Type or paste the question in its box.
- Optional: Type or paste the patron's
e-mail address in its box.
Note: You must provide the address if you want to send the answer to the patron. If you do not provide an e-mail address, the patron is identified as "Walk Up." - Optional: Type or paste the patron's name in its box.
- Optional: Type or paste the answer in its
box.
Note: If you provide an answer and the patron's e-mail address, QuestionPoint sends the answer to the patron when you finish. - Optional: Type or paste up to 10 field names
and data in the 10 pairs of boxes to provide any additional information.
Notes: To prompt you for needed information, some fields may already have names specified by your library's administrators (Ask > Settings > Question Fields).
These fields are for library use only. They are not sent in e-mail messages to the patron or displayed in the patron account.
These fields are not automatically included in KB records but you may add information from these fields in the Keywords field in a KB record. - Click Add to add the question and view its Full Question page.
- Continue to work on the question or leave it.
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